Returns, Warranties, Refund information

What is your return policy?

All of the replacement parts that we sell come with a lifetime warranty. This warranty gives our clients the peace of mind that when they are buying our parts, they can rest assured that if there are any issues that occur with the part in the future, they can return the part back to us and it will be covered under warranty. Provided that there is no internal or physical damage to the part. This warranty does not cover any Accidental Damage (damage caused by drops, impacts, improper installation techniques), Misuse (using the product for something other than its intended purpose), and Wear and Tear (natural degradation of materials over time). Please refer to our full return policy here https://mobilecareva.com/return-policy

What does your lifetime warranty cover?

Our lifetime warranty covers any and all manufacturing defects that could cause a replacement part to malfunction. Damage or excessive wear and tear with no defects is not covered.

Do you charge a restocking fee?

Unlike the majority of our competitors, we do not charge any restocking fees. When you return a part, you will get a credit back based on the current selling price of the part or the original price paid for the part whichever is lower. The second option is an exchange for the part where we will ship you another of the same part for free via Ground shipping

Shipping / Order information / BuyBack Program

How long can delivery take for my order?

We have a few different shipping options for your convenience and you can expect your order to be delivered as soon as next day depending on the shipping method you picked.

Are your prices wholesale?

Since we're strictly a business-to-business (B2B) company, and we require business verification for all our clients, all of our prices listed on the website are wholesale prices. There is, however, no Minimum Order Quantity (MOQ) required.

Do you have a buyback program for cracked glass displays?

Yes we do. Our buyback program covers cracked displays for iPhones, iPads, Apple Watches, Samsungs, Google, and Back Housings for some iPhone models. We offer the most competitive payouts in the industry with fair and transparent testing processes that can be verified via video or images. In the event that we do not accept an item for buyback, we can always return it to you with your next order upon request. Please visit our buyback page for more information.